Guest FAQs

To ensure the best pricing and authentic seating, always purchase directly through the MSU Riley Center website or our official Box Office. Please be aware that the MSU Riley Center cannot guarantee tickets purchased through third-party "resale" websites. Buying directly is the only way to ensure your tickets are protected.

Our historic facility is located at 2200 5th Street, Meridian, MS 39301. Situated in the heart of downtown, we are just steps away from the iconic Threefoot Hotel and a premier collection of local dining, shopping, and museums.

View Parking and Directions

Our historic facility is generally open for business and scheduled tours Monday through Friday, 9 a.m. to 5 p.m. If you are attending a conference, meeting, or private event, please refer to your event details for specific entry times and building access.

For your convenience, our Box Office is available Monday through Friday, 9 a.m. to 5 p.m. On days when we have a performance, we extend our hours to ensure you are taken care of:

• Weekday Shows: The Box Office remains open through the start of the performance.
• Weekend Shows: The Box Office opens two hours prior to the performance.

You have a few convenient options for parking in downtown Meridian: 

• Street Parking: Free parking is available directly surrounding the MSU Riley Center. While there is no time limit on nights and weekends, please note that most spots are limited to two hours during weekday business hours (Monday–Friday, 8 a.m. to 5 p.m.).
• Arts District Parking Garage: For a stress-free experience, the Arts District Parking Garage is located just a short stroll away at 712 24th Avenue. It is free, open 24/7, and is the most reliable option for guests attending all-day conferences or evening performances.

Our doors open one hour prior to showtime. To ensure a relaxed experience, we recommend arriving at least 30 minutes early. This allows you plenty of time to visit our concessions for a snack or beverage, enjoy viewing our historic venue, and find your seat before the curtain rises.

Yes. While we are a historic facility, we provide several features to ensure you enjoy the show: 

• Accessible Seating: Specialized seating for wheelchairs and walkers is available on the main floor.
• Assistive Listening: Devices are available upon request for any performance.
• Service Animals: Trained service animals are welcome under ADA guidelines. 

Because our historic upper levels are accessible only by stairs, we encourage you to contact our Box Office at 601.696.2200 so we can provide personalized assistance in selecting the best main-floor seats for your needs.

Yes! To enhance your experience, we offer a selection of snacks and beverages at every performance. Our menu features a variety of snacks, soft drinks, and bottled water, as well as a full bar with adult beverages. We invite you to grab a refreshment in the lobby and relax as you enjoy the show. 

We want you to feel comfortable while enjoying the show. While there is no formal dress code at the MSU Riley Center, most guests opt for casual or business-casual attire. You’ll see a mix of styles, from polished denim to more festive evening wear, depending on the occasion.

For your convenience, the MSU Riley Center does not require clear bags for shows at this time. While standard bags and purses are currently permitted, please note that our security policies are subject to change for future events. We recommend checking our website or social media pages for the most up-to-date entry requirements before you arrive.

Yes! If you are unable to attend, please call our Box Office at 601.696.2200. We can reprint your tickets for a guest of your choice or, if you prefer, donate them to military or first responders on your behalf. It’s a wonderful way to ensure your seats are enjoyed while supporting our community.

Don’t worry—we can help! If you’ve lost or misplaced your tickets, please contact our Box Office at 601.696.2200 or visit the ticket counter upon arrival. As long as the tickets were purchased directly through the MSU Riley Center, we can verify your order and reprint your tickets for you at no additional charge.

Tickets are non-refundable unless the MSU Riley Center cancels a performance. In the event of a cancellation, ticket holders will receive a full refund or a credit toward a future show.